Distance contract

This contract is concluded between the owner of the internet trade website www.mellbasindequestrian.com SIA ''MELLBASIND'', registration nr. 40203462865 , registered on February 16, 2023, legal address: Upeņu street 6, Mārupes reg., LV - 2101, (hereinafter referred to as the Seller), and the Buyer who places an order and makes a purchase on the www.mellbasindequestrian.com online store. The distance contract applies to all orders and purchases made on the www.mellbasindequestrian.com online store. The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Ordering, delivery and payment procedures.

The buyer orders goods through this website, indicating the type and quantity of goods to be purchased. The Buyer has the option to pay for the product by using the payment tools built into the online tool or by paying the corresponding invoice prepared by the seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. The seller ensures the delivery of the goods within 7 days after receiving the payment for the goods, coordinating the delivery time with the buyer.

Right of withdrawal

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The cancellation letter form is sent by the Seller to the Buyer by e-mail at the Buyer's request.

The buyer is obliged to return the product to the seller within 7 days after sending the letter of refusal. All expenses incurred in connection with sending the goods back to the Seller shall be borne by the Buyer. 

The buyer cannot exercise the right of withdrawal if: 

  •  by their nature, the ordered goods cannot be returned if the tags have been removed and the product has already been used; 
  • the ordered goods are made directly for the Buyer according to an individual order. 
The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in case the product is damaged, by neglecting the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.

By entering the necessary information, when placing the order, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of regulatory acts. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

The Buyer can familiarize himself with detailed information on the processing of personal data in the Privacy Policy section of the online store.